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Privacy Policy

Privacy Policy – Chicken Road Game

1. Introduction

At Chicken Road Game, your privacy matters. We are committed to protecting your personal information and ensuring your data is handled in a lawful, secure, and transparent manner. This Privacy Policy explains how we collect, use, store, and share your personal data when you access our website, mobile applications, or other gaming services (together, the “Platform”).

By using our services, you acknowledge and consent to the practices described below. If you disagree with any part of this policy, we recommend not using our platform.

2. Scope and Legal Framework

2.1 Coverage

This policy applies to all personal data collected and processed by Chicken Road Game within Canada, whether through our desktop site, mobile apps, or other digital channels.

2.2 Governing Legislation

We operate in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable federal and provincial privacy laws. Additional compliance measures apply where relevant, such as financial transaction monitoring under anti-money laundering laws.

3. Types of Information We Collect

3.1 Account Information

Examples: Full name, date of birth, mailing address, email, phone number, username, password
Purpose: To register your account, confirm your identity, and grant access to games and features.

3.2 Payment and Transaction Records

Examples: Credit card details, e-wallet accounts, deposit and withdrawal history, bet outcomes
Purpose: To facilitate secure payments, meet financial compliance requirements, and maintain transaction accuracy.

3.3 Device and Usage Data

Examples: IP address, device type, OS version, browser type, usage logs, cookies
Purpose: To optimize site performance, detect fraudulent behavior, and tailor the user experience.

3.4 Communication Logs

Examples: Customer service messages, live chat transcripts, email conversations, phone call recordings (where allowed)
Purpose: To provide support, track service quality, and maintain records for legal and regulatory purposes.

3.5 Identity and Verification Documents

Examples: Government-issued ID, utility bills, bank statements, proof of income or source of funds
Purpose: To fulfill legal obligations (e.g., AML), confirm player eligibility, and protect user accounts.

4. Cookies and Tracking Technologies

We use cookies and related tools to enhance your browsing experience:

  • Essential Cookies – Required for core site functionality such as logins and security.
  • Performance Cookies – Help us measure site activity and improve functionality.
  • Advertising Cookies – May be used to show tailored promotions, based on your consent where required by law.

You can manage your cookie preferences through your browser settings. Disabling some cookies may limit your experience on the Platform.

5. How We Use Your Data

  • To deliver services – Including account setup, game access, and payment processing
  • To meet legal requirements – Such as age verification, fraud prevention, and AML obligations
  • To stay in touch – For account notifications, promotions (if opted in), and important security alerts
  • To improve the Platform – By analyzing aggregated user data and fixing technical issues

6. When and Why We Share Your Information

6.1 Third-Party Providers

We partner with trusted third parties (e.g., payment processors, analytics firms, cloud service providers) to support our operations. These partners are bound by strict confidentiality and data security obligations.

6.2 Legal and Regulatory Disclosures

We may disclose personal information to law enforcement or government agencies if required by law, or when responding to official investigations (e.g., FINTRAC reporting for AML compliance).

6.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, user data may be transferred to the new entity under appropriate data protection commitments.

7. Data Security & Storage

7.1 Protection Measures

We apply robust technical and organizational safeguards—such as encryption, firewalls, secure servers, and limited access permissions—to protect your data from unauthorized access or misuse.

7.2 Data Retention

Personal data is retained only as long as necessary to fulfill the purposes described in this policy or to meet legal requirements. When no longer needed, data is securely deleted or anonymized.

8. Your Privacy Rights in Canada

As a Canadian user, you may be entitled to the following under PIPEDA or similar provincial laws:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Ask us to fix errors or incomplete information
  • Withdraw Consent: Revoke consent for optional data processing (e.g., marketing)
  • File a Complaint: Report concerns to a federal or provincial privacy authority

To exercise these rights, contact us using the details in Section 10. We may require identity verification before processing your request.

9. Protecting Minors

Our services are intended for legal-age users only (18+ or per your province’s legal gambling age). If we detect underage activity, we will suspend the account and take necessary steps, including removing any associated data or winnings.

10. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in laws, technologies, or our services. Significant updates will be communicated through our Platform. Continued use of our services after changes means you accept the revised terms.